Rebuilding your Outlook profile

Occasionally, an Outlook user Profile can become corrupt, which will cause errors with applications such as the TrackerRMS Addin for Microsoft Outlook.

The most common error is Function OpenMsgStore failed; however, this is not the only error that occurs due to profile corruption. This means that Outlook Add-In cannot locate the Outlook folder that contains the data it is looking for, such as contacts, tasks or events.  Typical error received indicating this:

message did not reach some or all of the intended recipients.

Subject: xTracked Request
Sent: --/--/---- --:-- AM

The following recipient(s) cannot be reached:

'xtracked@tracker-agent.com' on --/--/---- --:-- AM
This message could not be sent. Try sending the message again later, or contact your network administrator. You do not have the permission to send the message on behalf of the specified user. Error is [0x80070005-0x0004dc-0x000524].

When you get this error, your Outlook Profile has become corrupt and needs to be replaced.

To do this, please follow the following steps:

To create a new profile in Outlook.

  1. From your desktop, right click on your Outlook icon and select Properties. If this is not available go to Control Panel and select Mail.
  2. Click on Show Profiles.
  3. In the Mail window, click on Add to create a new profile.
  4. After naming your new profile, and clicking OK, you will be prompted to Add a new e-mail account. You will need to replicate your email settings from your corrupt profile here.
    If you are not sure what your email server name is, you can find it by going to the Tools | Email Accounts menu in Outlook. Click on View or change existing e-mail accounts and double-click on your default email profile. Copy the Microsoft Exchange Server name to the new profile email account. Once you do that, you will now have your email directed to your new profile.
  5. Close Outlook completely, and reopen it. From the drop down Profiles list, select your new profile. If you are accessing your email from an exchange server, you will see your email replicated now.

If you are using a local PST file in your email, typically used for POP server email accounts, you will need to migrate that PST file to your new profile also to have access to it. There are two ways to do this:

Step 1 

Create a backup PST files with the data, and import those to your new profile.

In your old profile:

1. Select File | Import and Export.
2. When prompted, select Export to a file, and click next.
3. Select Personal File Folder (.pst)
4. You will now be prompted to select the folder(s) that you want to backup / save.
5. Confirm the file location for the saved file and click finished.

Now, you will need to switch to your new profile. Close Outlook completely. When you reopen Outlook, select your new profile from the drop down list and open Outlook. The first time you open your new profile, it will take a moment to configure.

To import your saved data file:

1. Select File | Import and Export.
2. When prompted, select Import from another program or file and click Next
3. Select Personal File Folder (.pst)
4. You will now be prompted to select the folder(s) that you want to import
5. You will be asked to confirm what folder to import the data file to. Click Finish and your new Profile is ready.

Step 2
Create a backup of your PST file:

1. Locate your PST file in Windows Explorer. The default path is C:\Documents and Settings\\Local Settings\Application Data\Microsoft\Outlook and the default file name is Outlook.pst.
2. Create a backup copy of this file
3. Open Outlook and select your new profile
4. Open your PST by using File | Open | Outlook Data File

Once you have created a new profile in Outlook, reinstall your Outlook Add-In if needed.

After you have established that your new Outlook Profile is functioning correctly you can delete your old corrupt profile:

1. From your desktop, right click on your Outlook icon and select Properties.
2. Click on Show Profiles.
3. Select the corrupt profile name and click Remove. Click OK and you are now using your new clean profile.